American Equity Principles and Standards
Quality Communities... For Our Residents
We provide clean, high-quality apartment homes and work environments with exceptional service to residents by applying the following principles and standards:
Listen to our residents, and consistently deliver EXCEPTIONAL CUSTOMER SERVICE that meets and exceeds their expectations and priorities. This is our HIGHEST COMMITMENT and our GREATEST COMPETITIVE STRENGTH.
- Maintain, upgrade and develop communities that are attractive, professional and inviting by paying attention to the details and making sure properties are...
(i) CLEAN, CLEAN, CLEAN, (ii) WELL MAINTAINED, and have (iii) QUALITY WORKMANSHIP.
Innovate to find creative, time-saving extras that result in, “I love my home.”
Respond to resident requests promptly and effectively. Treat each resident as a valued neighbor and customer.
Apply American Equity operating standards and community guidelines with fairness and communication that is positive and uplifting.